When can a customer schedule an appointment?
We provide our services 6 days a week. Evening and Sunday requests are accommodated where possible and may be subject to an additional charge. Please note that we only MAKE appointments Monday to Friday as specified below.
How does a customer place an order with The Flat Pack Construction Company?
Once your product is in the home or office, call 0203 070 2588 or 0800 689 5219, Customer service hours are Monday through Friday, 09:00 to 17:00pm. Customers please provide the range name and retailer of your product. You may also place an assembly request from our convenient on-line e-mail form.
How does a store place an order for display assembly or maintenance?
Simply call 0203 070 2588 or 0800 689 5219 or e-mail us at firstname.lastname@example.org. Please specify the manufacturer or retailer and furniture model. Also supply us with your preferred date for assembly/installation.
How does a customer pay for services?
Customer may pay with MasterCard or Visa, Maestro. Most cards accepted except for AMEX and Diners Card.
Can specific appointment times be made?
A morning or afternoon preference will be noted when the order is taken.
Who do you call to change or cancel an appointment?
When changing your appointment, the customer will be instructed to call customer service at 0203 070 2588 or 0800 689 5219. Customer should provide the assigned job number if you have contacted us previously for a quotation.
Will the technician move the product?
Technicians will NOT move product either before or after assembly. The product should be placed in the area where it is to be assembled PRIOR to the assembler’s arrival. The customer is responsible for having the item(s) placed where the assembly is to take place.
How long does an assembly call take?
Assembly times vary depending upon the number and size of the pieces. Ask the technician for an estimated completion time.
Will technicians remove packaging materials?
Technician will NOT remove cartons from the premises; however, they will break them down and place them near the designated on-premises disposal vessels.
Does The Flat Pack Construction Company warrant its work?
FPCC provides a 12 month guarantee of assembly workmanship from the date of assembly. This does not supersede the manufacturer’s warranty on the product itself.
Who do I call if I have a problem?
Call customer service at 0203 070 2588 or 0800 689 5219.